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vijay verma's Articles in Business Net Marketing

  • Interactive Voice Response
    The system can interact with callers to learn about their problems and recommend
    likely solutions from a database. The IVR can even be used in conjunction with a fax server to send requested information. The fax

    can be generated based on customers' responses to questions presented by the IVR. Improved Call Routing Using the IVR system

    as a front end, it is possible to improve the ACDs call routing. For instance, an IVR system can prompt callers to enter incident

    numbers which signal the AC

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