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Interactive Voice Response
The system can interact with callers to learn about their problems and recommend
likely solutions from a database. The IVR can even be used in conjunction with a fax server to send requested information. The fax
can be generated based on customers' responses to questions presented by the IVR. Improved Call Routing Using the IVR system
as a front end, it is possible to improve the ACDs call routing. For instance, an IVR system can prompt callers to enter incident
numbers which signal the AC
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