Tony Jacowski's Articles in Customer Service - Article Directory

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Tony Jacowski's Articles in Customer Service

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Six Sigma And The Customer The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. Six Sigma And The Customer With all the talk on processes and projects, it is easy to forget that Six Sigma focuses on the end result: the customer. Here's how to put the focus back on the customer in your pursuit of Six Sigma implementation. Customer-Supplier Relationships For Lean Six Sigma In their zeal to garner more business, many suppliers accept customer mistakes as part of the job and go about dealing with them in their own way, which results in additional costs to both. Lean Six Sigma can be used to help to alleviate this problem. 5 Steps To Making Your Customer Happy Do unto others as you would have them do unto you - The golden rule of customer relationship management