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Not Your Mother's Retail By : Dana Wallert
A unique look at the generic world of scripted retail sales.
Five Steps to a Successful CRM Implementation By : David Cowgill
Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today's business manager.
Avoiding CRM Failure By : David Cowgill
Customer relationship management (CRM) has consistently been perceived as a high-risk, high-reward application area within e-business.
CRM On-Demand Is In Demand By : David Cowgill
Over the past year, there has been another dramatic shift in the CRM Marketplace. On-Demand CRM solutions have gained significant market share in the SMB and Enterprise space led by Salesforce.com.
Good Customer Service - Would You Like Fries with That? By : Cathy Warschaw
Tips on practicing good customer service.
Feedback: Listening to What You Don't Want to Hear By : Laurie Weiss
If you hate any kind of feedback, because it feels like criticism, and you despise confrontation, you may be limiting your opportunities for success. Use these 10 steps to learn to extract useful information from any criticism.
Quality of Customer Service is Most Important By : James Hunt
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People...
Importance of Customer Relationship Management or Contact Management By : James Hunt
Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in customer relationship management or contact management...
Isn't That What Customer Service is All About? By : Mike Moore
Two missing ingredients of customer service
How to Get on the Good Side of Internet Surfers By : L A Parmley
Discover the facts about educating your customers. Win them over before you ask for the sale.
The Many Uses Of Training Videos By : Bob Hett
Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effective. One way to accomplish this type of training is with the use of training videos. Training videos are an excellent training tool for businesses looking for customer service and sales skills, safety training, team building, and every other type of training you could possibly think of. Training videos provide the ultimate in versatility for the employer.
A Guide For Customer Service Training Tools By : Bob Hett
Let's face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don't have great customer service skills, it doesn't matter. Customer service should be a number one priority to any business.

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